Utility
Billing Cycle
The city's utility billing has been divided into
two cycles. Cycle 1 is billed on the 10th of the month and it includes
all residents and businesses located west of Jefferson Avenue. Cycle
2 is billed on the 23rd of the month and it includes all residents
and businesses located east of Jefferson Avenue.
Late Payment
Payment not received by the 10th day after the billing date will
be assessed a 10% penalty on the balance owed. If payment is not
received within approximately 15 days after the penalty date, service
will be disconnected.
Disconnection
Two days prior to disconnection, the city will make a courtesy
call to your home or business, giving the date of disconnection.
If the customer contacts the city prior to the date of disconnection
and asks to hold for a couple of days, the request may be granted,
depending on the circumstances and the history of the customer.
Reconnection
Once an account is disconnected for nonpayment there will be
an additional $30.00 reconnection fee to have service reinstated
during normal hours of operation. Any reconnections made after normal
hours, on city holidays or weekends will require a $50.00 reconnection
fee to be paid along with the outstanding balance by the conclusion
of the next normal business day.
Bank Draft Option
The city offers electronic bank drafting service for monthly utility
bill payments. This can be arranged with no additional costs. Customers
wishing to pay by bank draft will continue to receive a bill in
the mail approximately three (3) days prior to the draft information
being received by the bank. The bill will state: Bank Draft-Do Not
Pay.
Customers wishing to pay by bank draft must come by
the office and complete a bank draft authorization form that must
have attached a voided check. The form may be downloaded, but must
be returned to the utility billing department in person or by mail.
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