FAQs

Director of Public Works: Buck Heath

Phone: (903) 575-4135
Fax:    1-888-472-1672

email: bheath@mpcity.org

Hours of Operation:
Monday-Friday
7:00 a.m.-4:00 p.m.
Excluding City Holidays

After Hours:
(903) 575-4132

The street department consists of nine (9) employees and is responsible for maintaining more than 95 miles of streets, signage and drainage.

Street maintenance records are totally computerized and work orders are generated when work is scheduled by management or when a customer complaint is received by the C.S.R. (Customer Service Representative). In 2006, more than 264 work orders were completed by the street crews with an average of 1.29 days from the time of complaint until completion. Few work orders, regardless of job size, ever exceed 14 days for completion. If residents would like to report a street related problem, they should call the C.S.R. at (903)575-4135 and a new work order will be generated, or a street department representative may contact them if further information is required.

The street department crews are primarily responsible for street maintenance and street signs. New construction or surface replacement is performed by contract. Each year, the street department, city public works, with the help of the city manager, update and complete the street renovation plan. These plans are then presented to the city council for approval. When the final plan is approved, the public works department completes each street design, and bids are accepted from several contractors. Work normally begins within 60 days of awarding a contract.