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Utility Billing & Collections

Utility Billing Cycle
The city's utility billing has been divided into two cycles. Cycle 1 is billed on the 10th of the month and it includes all residents and businesses located west of Jefferson Avenue. Cycle 2 is billed on the 23rd of the month and it includes all residents and businesses located east of Jefferson Avenue.

Late Payment
Payment not received by the 10th day after the billing date will be assessed a 10% penalty on the balance owed. If payment is not received within approximately 15 days after the penalty date, service will be disconnected.

Disconnection
Two days prior to disconnection, the city will make a courtesy call to your home or business, giving the date of disconnection. If the customer contacts the city prior to the date of disconnection and asks to hold for a couple of days, the request may be granted, depending on the circumstances and the history of the customer.


Reconnection
Once an account is disconnected for nonpayment there will be an additional $30.00 reconnection fee to have service reinstated during normal hours of operation. Any reconnections made after normal hours, on city holidays or weekends will require a $50.00 reconnection fee to be paid along with the outstanding balance by the conclusion of the next normal business day.


Bank Draft Option
The city offers electronic bank drafting service for monthly utility bill payments. This can be arranged with no additional costs. Customers wishing to pay by bank draft will continue to receive a bill in the mail.The bill will state: Bank Draft-Do Not Pay, the account will be drafted on the due date.


Customers wishing to pay by bank draft must come by the office and complete a bank draft authorization form that must have attached a voided check. The form may be downloaded, but must be returned to the utility billing department in person or by mail.

Credit/Debit Cards

The city also receives payments of utility bills by credit card or debit cards (Mastercard or Visa only). This can be paid in person at the water office. Customers may also pay on the city website.