Q. I looked in my meter box and cannot even see the meter for the dirt accumulation. How can the meter be read?
A. Since your water meter is located below ground level it is subject to accumulations of dirt, leaves, ant beds, etc. The meter reader removes the accumulation in order to make a reading. It is normal between readings for rain or irrigation water to cause continual accumulation of debris.

Q. Does the city add fluoride to the water?
A. No. The city does not add fluoride to our treated water at this time. The city's water supply has very little naturally occurring fluoride, approximately 0.01 mg/l.

Q. Is our water hard and what is the hardness?
A. No. Our water is considered soft, averaging a hardness of 40 mg/l or 2.34 grains/gallon, and 60 mg/l (3.5 grains/gallon) or less is considered soft.

Q. Where does the water we use come from?
A. The majority of water used in Mount Pleasant comes from Lake Bob Sandlin and is treated at the water treatment plant. Other sources include Lake Tankersly and Lake Cypress Springs.

Q. Is the water tested?
A. Absolutely. Water treatment staff continually tests for quality control. The Texas Commission on Environmental Quality (TCEQ) also tests periodically. For more information on testing and test results see the drinking water quality report on our forms page.

Q. What is the sodium content of the water?
A. The sodium content of the water averages about 20 mg/l.

Q. If my sewer stops up should I call a plumber or the city first?
A. Call the city first. We will come and check the system and determine if it is a city stoppage or the homeowner's problem.

Q. How do I obtain a new or additional water or sewer tap and what do they cost?
A. Fill out a utility service application at the service center, and a customer service representative will assist you with pricing details based on the tap location and size. Call 903-575-4135.